The Designing Structural Equation Model of Emotional Intelligence and Working Emotions in Departments of Sport and Youth of Kerman Province

Document Type : Research Paper

Authors

Abstract

The aim of present study is to the designing structural equation model of Emotional Intelligence and Working Emotions in departments of sport and youth of Kerman province. Population of study consists of all employees in departments of sport and youth of Kerman province, among which 158 individuals were selected as sample of research using Cochran formulae and simple random sampling way. Data gathering tool during this study was standard questionnaire that the validity was used construct validity and confirmatory factor analysis and reliability was determined through Cronbach alpha. This study is regarded as an applied study in terms of purpose and it is a descriptive survey in terms of data colleting method. Considered model was examined using structural equations modeling (SEM) and Lisrel software. Results indicated that all of emotional intelligence dimensions (self-awareness, self-management, social skills, and empathy) have a positive significant effect on surface and deep activity (dimensions of emotional labor).

Keywords

Main Subjects


حمیدی­زاده، محمدرضا؛ یزدانی، ناصر؛ عالم­تبریز، اکبر و خورشیدی، غلامحسین (1391). طراحی و اعتبارسنجی مدل تبلیغات الکترونیک. مجله چشم­انداز مدیریت بازرگانی، شماره 11: 99-81.
- دهقانی­سلطانی، مهدی؛ محمدی، اسفندیار؛ پوراشرف، یاسان­اله و سایه­میری، کورش (1392). بررسی عوامل مؤثر بر ارزیابی نگرش مصرف­کنندگان از توسعه برند، مجله مدیریت بازرگانی، سال پنجم، شماره 1: 104-85.
- رضایی، منیره؛ طباطبایی، سیدمحمود و ساکی، رضا (1390). بررسی رابطه هوش هیجانی و رهبری تحول آفرین مدیران دبیرستان‌های شهرستان ورامین. فصلنامه رهبری و مدیریت آموزشی، سال پنجم، شماره 4: 82-67.
- سرمد، زهره؛ بازرگان، عباس و حجازی، الهه (1393). روش‌های تحقیق در علوم رفتاری، تهران: آگاه.
- سلطانی­فر، عاطفه (1386). هوش هیجانی، فصلنامه اصول بهداشت روانی، سال نهم، شماره 35: 84-83.
- طبرسا، غلامعلی؛ یدالهی­فارسی، جهانگیر و نائیجی، محمدجواد (1392). الگوی کارآفرینی راهبردی با رویکرد مدیریت منابع انسانی: نقش واسط تبادل دانش. مجله چشم­انداز مدیریت بازرگانی، شماره 15: 180-165.
- گلمن، دانیل (1390). هوش هیجانی، ترجمه نسرین پارسا، تهران: انتشارات رشد.
- محمودزاده، سیدمجتبی و صداقت، مریم (1392). رابطه مدیریت دانش و عملکرد سازمانی در صنعت هتلداری، فصلنامه مطالعات گردشگری، سال هشتم، شماره 24: 119-89.
- مسعود، حمیدرضا؛ ضرغام حاجبی، مجید و خرم­آبادی، یداله (1391). بررسی اثر زایگارنیک بر زمان واکنش و میزان توجه در متقاضیان گواهی نامه رانندگی، مجله مطالعات پژوهشی راهور، سال اول، شماره 3: 74-51.
- ملکی مین­باش­رزگاه، مرتضی؛ دهقانی سلطانی، مهدی؛ فارسی­زاده، حسین و باغانی، علی (1394). بررسی تأثیر ابعاد برند خدمات بر وفاداری به برند در صنعت بانکداری. فصلنامه تحقیقات بازاریابی نوین، 5(4): 138-119
- هادیزاده، اکرم؛ رامین­مهر، حمید و حسینی، سیدسجاد (1388). بررسی ارتباط هوش هیجانی با گرایش کارآفرینانه، مجله توسعه کارآفرینی، سال اول، شماره 4: 162-139.
- Ashforth, B.E. & Humphrey, R.H. (1993). Emotional labor in service roles: the influence of identity. Academy of Management. 18(1): 88–115.
- Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48: 97-125.
- Austin, E.J., Dore, T.C.P. & O’Donovan, K.M. (2008). Associations of personality and emo-tional intelligence with display rule perceptions and emotional labor. Personality and Individual Difference. 44(3): 679–688
- Brotheridge, C.M. (2006). The role of emotional intelligence and other individual difference variables in predicting emotional labor relative to situational demands. Psicothema 18(1): 139–144
- Chu, K.H.L. & Murrmann, S.K. (2006). Development and validation of the hospitality emotional labor scale. Tourism Management. 27(6): 1181–1191.
- Garib, G. (2013). Leisure managers’ perceptions of employee diversity and impact of employee diversity. International Journal of Hospitality Management. 32: 254–260.
- Grandey, A. (2000). Emotion regulation in the workplace: a new way to conceptualize emotional labor. Journal of Occupational Health Psychology. 5(1): 95–110.
- Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J., & Sideman, L. A. (2005). I service with a smile" enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96(1): 38-55.
- Hochschild, A. R. (2010). The managed heart: The commercialization of feeling. Berkeley: University of California Press.
- Jackson, S.E., Joshi, A. & Erhardt, N.L. (2003). Recent research on team and organizational diversity: SWOT analysis and implication. Journal of Management. 29(6): 801–830.
- Johnson, H.A.M. & Spector, P.E. (2007). Service with a smile: do emotional intelligence, gender, and autonomy moderate the emotional labor process?, Journal of Occupy Health Psychology. 12(4): 319–333.
- Jung, H.S. & Yoon, H.H. (2012). The effects of employees’ emotional intelligence on counterproductive behavior and organizational citizenship behavior. International Journal of Hospitality Management. 31(2): 369–378.
- Karim, J. & Weisz, R. (2010). Emotional labor, emotional intelligence, and psychological distress. Journal of the Indian Academy Applied Psychology. 36(2): 187–196.
- Kim, T., Yoo, J.J.E., Lee, G. & Kim, J. (2012). Emotional intelligence and emotionallabor acting strategies among front-line hotel employees. International Journal of Contemporary Hospitality Management. 24(7): 1029–1046
- Lee, H.U., Lee, H. & Kim, J.H. (2010). The effects of emotional intelligence and emo-tional labor on department store salespersons customer orientation and sales performance. Korea Research Academy Diatribe of Management. 13(4): 97–117.
- Lee, J.H. & Ok, C.H. (2012). Reducing burnout and enhancing job satisfaction: critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management. 31(4): 1101–1112.
- Mann, S. (2002). Emotion at work: To what extent are we expressing, suppressing, or faking it?, European Journal of Work and Organizational Psychology, 8: 347-369.
- Mayer, J.D., Salovey, P. & Caruso, D.R. (2002). MSCEIT User’s Manual. Multi-Health Systems, Toronto.
- Mikolajczak, M., Menil, C. & Luminet, O. (2007). Explaining the protective effect of trait emotional intelligence regarding occupational stress: exploration of emotionallabour processes. Journal of Research Personality. 41(5): 1107–1117.
- Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21: 986-1010.
- Petrides, K.V. & Furnham, A. (2000). Gender differences in measured and self-estimated trait emotional intelligence. Sex Roles, 42(5/6): 449–461.
- Prentice, C., Chen, P.J. & King, B. (2013). Employee performance outcomes and burnoutfollowing the presentation-of-self in customer-service contexts. International Journal of Hospitality Management. 35(1): 225–236.
- Psilopanagioti, A., Anagnostopoulos, F., Mourtou, E. & Niakas, D. (2012). Emotionalintelligence, emotional labor, and job satisfaction among physicians in Greece. BMC Health Service Research. 12(463): 1–12.
- Ramachandran, Y., Jordan, P.J., Troth, A.C. & Lawrence, S.A. (2011). Emotional intel-ligence, emotional labour and organisational citizenship behaviour in service environments. International Journal Work Organ Emotion. 4(2): 136–157.
- Ramsey, J., Nasssif, J., Zoccal, G. & Rafael, P. (2011). Cultural intelligence in fluence an international business travelers stress. Cross Cultural Management: an International Journal, 18(10): 21-37.
- Robbins, S.P. & Judge, T.A. (2013). Organizational Behavior, fifteenth ed. Pearson, England.
- Sourouklis, C. & Tsagdis, D. (2013). Workforce diversity and hotel performance: a sys-tematic review and synthesis of the international empirical evidence. International Journal of Hospitality Management. 34: 394–403.
- Tamres, L.K., Janicki, D. & Helgeson, V.S. (2002). Sex differences in coping behavior: ameta-analytic review and examination of relative coping. Personality and Social Psychology Review. 6(1): 2–30.
- Totterdell, P. & Holman, D. (2003). Emotion regulation in customer service roles: testing model of emotional labor. Journal of Occupy Health Psychology. 8(1): 55–73.
- Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20: 205-232.